For as much as you pay every month for their services you would think it would be better. We are disappointed to hear of the experience that you have had. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. If we may be of any future assistance please do not hesitate to contact our specialists directly at 1-80.Īlarm panel goes offline but all my other devices & services stay on. Thank you so much for your feedback and for being such a wonderful part of the ADT family. It’s clear that they are not riding the newest wave of app security systems, but that’s not what I needed and it does exactly what I wanted it to do. You have to give them credit, they could’ve completely fallen off the map but there seems to be some effort put into making this a functional system. Having used home automation for a long time, you can’t expect seamless integration between different platforms anyway. The fact that I can’t hit a panic button when I have my cell phone is probably a good idea, considering I can accidentally jiggle my phone and hit the button. I can arm it for when I’m away I can arm it for I’m at when I’m home. Given that, for the week that I’ve been using it, it does exactly what it supposed to do. So I needed a bunch of motion detectors, flood detectors, door detectors, and window detectors. I didn’t really have that much to install, I didn’t need the cameras and I didn’t need the doorbell. There was already an old ADT system in the building that didn’t work. I got a deal through my home insurance to get the equipment etc. You have to realize I have my own camera system set up and I’m already using a Ring doorbell.
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